Salaterra Deco Shipping Policy

Order Processing

We process orders between Monday and Friday. Orders will be processed within 3 to 5 business days from the order date. Please allow extra time for your order to be processed during holidays and sale seasons. All orders are dispatched from our warehouses in the USA or China.

Please note that in most cases, category 2 products are manufactured on demand to ensure the quality of our products and to promote environmental sustainability.

Delivery Time

Product Category	Estimated Delivery Times	Region
Cups, glasses, tableware, cushions, accessories, ceilling and table lamps	2 to 4 weeks	Europe, America, International
Furniture, floor lamps, and rugs	5 to 10 weeks	Europe, America, International

These lead times are estimates based on the shipping channels and logistics partners we use. However, as these are international shipments, delays due to external factors such as customs or transportation availability may occasionally extend the timeframe to 14 weeks from the shipping date.

Customs and Taxes

The prices displayed on our website do not include taxes, which means it may be needed for paying duties and taxes once you receive your order, however we will be responsible to cover those costs. Import taxes, duties, and related customs fees will be covered by Salaterra .

It is noteworthy that 99% of our deliveries do not incur taxes at their final destination. However, if you have had to pay any fee, please send the invoice to customerservice@salaterradeco.com, and we will reimburse the amount.

What if I receive a customs notification or a fee payment request? Please contact us by email at customerservice@salaterradeco.com Whatsapp with the information about the request, and we will take care of the management for you.

Please be aware that orders may occasionally be held at customs for random inspections or delays in the departure of ships, and the speed at which goods are released depends solely on these entities. In the event that this occurs, Salaterra Deco will not be responsible for delays in delivery times that may exceed our established periods (5 business days for order processing plus 14 weeks from the date of shipment).

Delivery Address

The customer is responsible for providing a complete and accurate delivery address when placing the order. We cannot be held responsible for delays, failed delivery attempts, or other issues resulting from incorrect or incomplete information.

Once an order has been confirmed or dispatched, any request to change the delivery address may be subject to an additional fee. This fee will be calculated individually based on the order status, shipment details, destination, and any charges imposed by the carrier. The new address will only be confirmed after the applicable fee has been paid.

If the carrier returns the order due to an incorrect or incomplete address provided by the customer, the order cannot be cancelled on this basis. The customer must provide a valid and complete address and pay any additional costs required to arrange a new delivery attempt. All additional costs resulting from incorrect, incomplete, or subsequently changed delivery information shall be borne by the customer.

Delivery

The order will be delivered to the curbside at the front of the residence. Salaterra will not be responsible for delivering inside the residence or for carrying items up stairs or elevators. Additionally, Salaterra will not unpack the merchandise nor cover any costs related to waste disposal. However, we can offer this service separately and provide a quote upon the customer’s request.